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Hôtel Chez Elsy, Crans-Montana

Privacy Policy

Privacy Policy

L'Hôtel Chez Elsy attaches great importance to the protection of your personal data. This policy describes what data we collect, why, and how we protect it, in accordance with the General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (FADP).

1. Data Controller

Hotel Chez Elsy
Rue du Pas-de-l’Ours 48
3963 Crans VS, Switzerland
Tel: +41 (0) 27 483 14 41
E-mail: info@chezelsy.ch

2. Data Collected

We only collect data that you voluntarily provide to us, including via:

  • Contact form (name, surname, telephone, email address, message)
  • The online booking form (data required for booking)
  • Email or telephone exchanges

We also collect anonymised browsing data via analytics tools (cookies) with the aim of improving the user experience on our site.

3. Purposes of processing

Your data is used exclusively for:

  • To respond to your contact or enquiry requests
  • Manage your bookings and your stay
  • To send you information relating to your stay (confirmation, reminders)
  • Improve our services and website
  • Comply with our legal and accounting obligations

4. Data Retention

Your data is kept for as long as is necessary to fulfil the purposes for which it was collected:

  • Contact details: 2 years from last exchange
  • Booking data: 10 years, in accordance with Swiss legal accounting obligations

5. Data sharing

Your personal data is never sold or passed on to third parties for commercial purposes. It may only be shared with:

  • Our online booking system (RoomRaccoon), within the strict framework of managing your stay
  • The competent authorities, if required by law

6. Safety

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, disclosure or modification.

7. Your rights

In accordance with GDPR and LGPD, you have the following rights:

  • Right of access To obtain a copy of your personal data
  • Right to rectification correct inaccurate or incomplete data
  • Right to erasure Request to delete your data
  • Right to object : to refuse certain treatments
  • Right to portability To receive your data in a structured format

To exercise these rights, please contact us at: info@chezelsy.ch

8. Cookies

Our site uses essential technical cookies for its proper functioning, as well as anonymised analytical cookies (visit statistics). You can disable cookies in your browser settings. However, this may affect certain site functionalities.

9. Modifications

We reserve the right to modify this policy at any time. The version in effect is the one published on this page. We encourage you to consult it regularly.

Last updated: April 2026